Returns and Exchanges We strive to provide our customers with a simple and comfortable shopping experience, and we hope you enjoy everything our website has to offer. Fawasel Al-Madar guarantees customer satisfaction with its products. If a customer is not satisfied, they are entitled to a return or exchange.
Return and Exchange Conditions:
1. Customers have the right to request a return or exchange within 30 days of receiving the product.
2. The product must be in the same condition as received and in its original packaging.
3. The replacement product will be shipped after we receive the returned product from the shipping company.
4. Online orders cannot be returned or exchanged at Fawasel Al-Madar retail stores.
5. Purchases made at retail stores cannot be returned or exchanged through the online store.
6. Products cannot be returned or exchanged once the outer packaging has been opened.
Return and Exchange Process for Our Online Store:
Return Process: After contacting customer service and filling out the return request, via WhatsApp at: +966509684433 We will send you a shipping label. You will then hand over the product to the shipping company. The refund will be processed within a maximum of 7 business days after confirming the product's condition.
Exchange Process: After contacting customer service and filling out the exchange request, via WhatsApp at: +966509684433 We will send you a shipping label number.
You will then hand over the product to the shipping company. The replacement product will be shipped after we receive the returned product and confirm its condition.
